Regulatory Information and Complaints

Gillespie Macandrew LLP is a Limited Liability Partnership (incorporation number: SO300743) and as such is regulated by the Law Society of Scotland and authorised and regulated by the Solicitors Regulation Authority (825629).

Complaints handling policy

We are committed to providing a consistently high level of service to clients and will act quickly on any feedback we receive.
If you are unhappy with any aspect of our service, you should contact the partner responsible for the work in the first instance. You can also contact our complaints partner Colin Hamilton to discuss your concerns. We will acknowledge your complaint in writing and provide a fuller written response as soon as possible thereafter.

If you remain dissatisfied, you may wish to refer your complaint to the appropriate regulator:

For Scottish matters, your complaint should be directed to the Scottish Legal Complaints Commission (SLCC):

www.scottishlegalcomplaints.org.uk

For English or Welsh matters, your complaint should be directed the Legal Ombudsman:

www.legalombudsman.org.uk

If your complaint relates to the behaviour or conduct of this firm or a solicitor regulated by the Solicitors Regulation Authority (SRA) then you can refer to the following page for more information:

www.sra.org.uk/consumers/problems