IT Support Analyst
We are currently recruiting for an experienced IT Helpdesk Support Analyst to join our busy IT team. The successful candidate will provide efficient and effective first line support to internal IT users with any technical or application issues, whilst providing excellent customer service and ensuring continued delivery of all information systems.
The role providing support to end users, logging technical and application issues using the firm’s help desk package, identifying the hardware and software needed to provide solutions to problems and connecting users to networks. The role also entails system training responsibilities including new start training and firm wide training as and when required.
The successful candidate should enjoy working in a small team environment supporting colleagues at all levels in a professional services environment. They will possess excellent communication skills and be comfortable dealing with colleague issues face-to-face as well as over the phone and by email. They will be a team player with evidence of good working relationships, have a strong client focus and a genuine desire to assist, ideally having worked in professional services previously.
Experience or knowledge of any of the following would be advantageous: Lawsoft, Solcase, Bighand dictation, McAfee ePO for antivirus and anti-SPAM; Helpdesk management tools such as Spiceworks or Track IT; Windows Server 2003, 2008, 2012; CCH Central Tax Software; and mobile Device Management for mobile phones.
This is an excellent opportunity within a professional and collaborative environment. This is a full time position which requires a willingness to work occasionally outwith normal working hours.
A competitive salary and comprehensive benefits package is offered. If you are interested in applying for this role, please send a full CV stating current remuneration to firstname.lastname@example.org
Gillespie Macandrew LLP is committed to providing equal opportunities in employment and demonstrating that we value the diversity of our workforce.